Cancellation and Refund Policy

In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded. However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.
In case where the user cancels the appointment 24 hours prior to the scheduled appointment, user will be eligible for a partial refund which will not exceed 75% of the entire consultation amount as mentioned on the Website/app.
In case where the user cancels the appointment within 24 hours of the scheduled appointment, user will not be eligible for any refund for the corresponding consult.
Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.
In the event that, the doctor’s office cancels an appointment, the user will be eligible for a complete refund or a reschedule to an earliest available slot. Or the user can write to us at support@prac360.com within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking.